Frequently Asked Questions

Thenks is a digital tipping platform that allows guests to tip via QR code using card, Apple Pay, Google Pay, or M-PESA in over 135 currencies. Tips go directly to a dedicated TipJAR, keeping them separate from hotel revenue. Staff committees manage transparent distributions, and payouts are made directly to staff mobile money accounts.

Tips are collected in real-time and held in the dedicated TipJAR. Staff committees can initiate distributions at their preferred schedule (daily, weekly, or monthly). Once a distribution is approved, payouts are processed within minutes to staff mobile money accounts.

Thenks supports tips in over 135 currencies. Guests can tip in their preferred currency, and the amount is automatically converted and deposited in the local currency (KES for Kenya). We handle all currency conversion transparently.

Thenks has no setup fees or monthly subscriptions. We charge a small transaction fee on each tip processed, which covers payment processing, currency conversion, and platform maintenance. The fee is transparently displayed before each transaction and is competitive with industry standards.

Thenks automates the entire process: tips are automatically separated from hotel revenue, tracked in real-time, and distributed transparently. Staff can see their earnings instantly, committees can manage distributions digitally, and hotels get clean accounting with full audit trails. No more manual counting, confusion, or disputes.

Yes! Staff committees have full control over distribution rules. You can set up custom splits based on roles, departments, hours worked, or any other criteria that works for your team. The platform ensures transparency - everyone knows exactly how distributions are calculated.

Absolutely. Thenks uses bank-grade encryption, secure payment processing partners (PCI DSS compliant), and complies with the Kenya Data Protection Act (2019). We never store card details, and all transactions are monitored for fraud. Your data and payments are protected with multiple layers of security.

Guests need a smartphone with internet to tip via QR code. However, the process is simple and works with any mobile browser - no app download required. For guests who prefer cash, traditional tipping can still continue alongside Thenks. Many hotels see a 3-10x increase in tips because card-based tipping is more convenient for international tourists.

Most hotels are up and running in 15 minutes. You'll need to: (1) Create an account, (2) Add your hotel and staff details, (3) Download and display your QR codes. We provide full onboarding support, training materials, and dedicated customer service to ensure smooth implementation.

Yes! The Thenks dashboard provides real-time analytics on tip volumes, trends, guest feedback, and distribution history. Hotels can see which departments receive the most tips, track seasonal patterns, and use insights to improve service quality and staff motivation.

Guests can tip using credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and M-PESA. The platform automatically handles payment processing and currency conversion, making it seamless for international and local guests alike.

All transactions and distributions are recorded with full transparency on the platform. Staff committees and hotel management can review complete audit trails showing when tips were received, how they were distributed, and who approved distributions. This transparency virtually eliminates disputes.

We offer API integrations and export capabilities to work with most accounting systems. Tips are kept separate from revenue by design, which simplifies tax reporting and accounting. Contact our team to discuss specific integration needs for your property management or accounting software.

We work with staff during onboarding to help them set up mobile money accounts (M-PESA in Kenya). The process is simple and free. For staff who prefer bank accounts, we can arrange direct bank transfers, though mobile money is faster and more convenient for most staff.

No. Thenks works for hotels of all sizes - from boutique properties with 5 rooms to large resorts with hundreds of staff. There are no minimum transaction requirements or volume commitments. You only pay when tips are processed.